Operating rules and published information

What this website does, and does not do

Stated plainly, because most of the obligations in the decree attach to activities this website does not carry out.

• This is the company's own website. It presents, and takes enquiries for, services provided by VNIS Vietnam Company Limited itself.
• It is not a marketplace: there are no third-party sellers, no storefronts and no seller accounts.
• It does not sell goods: there is no basket, no ordering and no online payment on the site.
• It carries no live-stream selling and delivers no goods, so the decree's provisions on live-stream rules and on delivery policy do not arise here.
• The website only receives enquiries. Every engagement is concluded under a contract signed with the individual client.

Our rights and obligations

• Source every immigration figure from the destination country's own official portal, with the date it was checked, and update the page when a rule changes.
• Say so when a file does not yet qualify, rather than taking a fee and letting the client wait.
• Give no guarantee of outcome. Visa and citizenship decisions rest with the immigration authority of the destination country.
• Keep clients' financial and family information confidential under our Privacy Policy, disclosing to third parties only with written consent or where the law requires it.
• Provide a full schedule of costs before any contract is signed.

Users' rights and obligations

• Provide truthful information and documents, and take responsibility for their accuracy.
• Request access to, correction or deletion of personal data, or withdraw consent, at any time.
• Raise a complaint through the mechanism set out below.
• Not reproduce website content for commercial purposes without written consent.
• Treat the content as reference material. Decisions taken on the website alone, without advice on the specific file, are the user's own responsibility.

Service fees and payment

• The website does not list service fees, because they depend on the programme, the country and the state of each family's file.
• Before signing, the client receives a full schedule of costs — service fee, government fees, legal fees, translation and any contingent items — noting which are refundable and which are not.
• Payment terms, instalments and method are set out in the contract signed with each client.

Refunds and termination

• There is no blanket refund policy covering every file. Refund conditions and termination rights are set out in the contract signed with each client, and are provided before signing.
• Advisory work is not goods, so no goods-return policy applies.
• Fees collected by a government authority or a third party are refunded according to that body's own rules, not at our discretion.

How programmes are ordered and displayed

• The order of programmes on the Immigration, Citizenship and Real Estate pages follows the editorial criteria stated openly on those pages.
• No programme, fund or property developer pays for a higher position or more prominent display.
• We hold no exclusivity with any fund, developer or programme that would oblige us to steer files their way.

Complaints

• Complaints may be sent to info@vnisinvestment.com or by telephone on +84 97 586 1994.
• We respond within three working days of receiving a complaint.
• The resolution period is fifteen working days. Where more time is needed we say why, and by when.
• A client who disagrees with the outcome may take the matter to the consumer-protection authority or to court under Vietnamese law.

Protection of personal data

The full detail is in our Privacy Policy. The security measures we apply are:

• Data passes between the browser and the website over an encrypted HTTPS connection.
• Client information is held in an internal client-management system with access control; only the adviser handling the file can reach it.
• Data submitted through website forms is deleted after at most 24 months from the last exchange.
• Processing takes place only after separate consent for each purpose, under Decree 330/2026/NĐ-CP on personal data protection.